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From The Heartbeat Podcast: Interview with David Cancel, CEO of Drift
David Cancel is the CEO of Drift, a conversational sales platform that has over 100,000 customers. Having started five companies previously, David shares lessons learned as a leader – including the importance of people, one-on-ones, and “no consensus” in teams.
Transcript of the interview is here.
Latest reads
The unintended consequences of a too-nice work culture
“Team members who hold contrary or novel information even begin to experience a type of amnesia as the pull of agreeableness focuses their attention on what the group already knows and erases potentially unique contributions from their memory banks.”Written by Jonah Sachs, Quartz
Conversations That Kill Your Culture
“Many companies have the same cultural issue: a constant flow of inaccurate but persuasive messages that take the enterprise in dispiriting, self-defeating directions.”Written by Jeffrey Schwartz and Josie Thomson, strategy+business
Amazon Annual Shareholder Letter
“How do you stay ahead of ever-rising customer expectations? There’s no single way to do it – it’s a combination of many things. But high standards (widely deployed and at all levels of detail) are certainly a big part of it.”Written by Jeff Bezos, CEO of Amazon
How to Manage an Insecure Employee
“The challenge is that insecure people are so concerned with how they look and how they are perceived that they either fail to solicit critical feedback or completely ignore it when it’s given. And this robs them of the opportunity to improve.”Written by Rebecca Knight, Harvard Business Review
Favorite reads
The halo effect, and other managerial delusions
“Rather than search in vain for success formulas, business executives would do better to adjust their thinking about the context of strategic decisions.”Written by Phil Rosenzweig, McKinsey Quarterly
5 Lessons From Peter Drucker That Will Make You a Better Manager
“Sure, there are a lot of other books out there about management and leadership that are entertaining, but they’re all built on top of this one book.”Written by David Cancel (our featured Heartbeat guest this week!)
Employee Satisfaction Doesn’t Matter
“If you’re measuring the effectiveness of your culture by your workforce’s ‘satisfaction,’ you’re doing it all wrong.”Written by Jim Clifton, Gallup
Just for fun
Becoming a Magician
“Meeting magicians is the first step to becoming one – when you are attempting to learn implicit knowledge that by definition you don’t understand, it is important to have a bunch of examples in front of you to feed your brain’s pattern-recognition systems.”
