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Author: Claire Lew

CEO of Canopy. My mission in life is to help people become happier at work. Say hi to me on Twitter at @clairejlew.

Newsletter Issue 25

Interview with Wayne Sutton, Co-founder + CTO of Change Catalyst. –
The leadership journey of Abraham Lincoln. – A Brutal Performance Review Helped Sweetgreen’s CEO Manage Everything Better. – “Workplace Perks: Wasteful Indulgence or Powerful Profit Driver?”

How to start giving difficult feedback (when you haven’t been doing it regularly)

Delivering negative feedback is hard — especially when you’re seen as a “the positive person” on your team. Here’s how to start doing it more regularly. “I need to right the ship.” A member of our online leadership community in Canopy, admitted this a few months ago. He shared how he’d long delayed giving critical feedback, and…

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How do you measure company culture? You can’t. But you can do this instead.

Culture isn’t meant to be measured. Here’s why, and what you should measure instead. “How do you measure company culture?” Someone asked me this recently. My answer: You can’t. And you don’t want to. Why? Because culture, technically defined, is the artifacts, espoused values and beliefs, and basic underlying assumptions that people have. And that can’t…

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The 3 phrases you’re saying that trigger employee disengagement

Stop saying these words — you’re wearing your employees thin. You’re doing it again. You don’t mean to, but it’s happening: Your words are damaging your team. Small, off-hand remarks color how an employee thinks you value their work. Comments seemingly innocuous to you are in fact infuriating to your team. You may have started to notice…

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