{"id":4814,"date":"2019-10-17T10:19:10","date_gmt":"2019-10-17T17:19:10","guid":{"rendered":"https:\/\/knowyourteam.com\/blog\/?p=4814"},"modified":"2022-09-01T14:51:33","modified_gmt":"2022-09-01T21:51:33","slug":"newsletter-issue-48","status":"publish","type":"post","link":"https:\/\/canopy.is\/blog\/2019\/10\/17\/newsletter-issue-48\/","title":{"rendered":"Newsletter Issue 48"},"content":{"rendered":"\n<p><em>Every few weeks, I ask one question to a founder, CEO, manager, or business owner I respect\u2026<\/em><\/p>\n\n\n\n<p><a href=\"https:\/\/knowyourteam.com\/blog\/newsletter\">Subscribe to our Newsletter here.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-heartbeat-podcast--a-chat-with-edward-kim\">The Heartbeat Podcast: A chat with Edward Kim<\/h2>\n\n\n\n<p><a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8vdHdpdHRlci5jb20vZWRhd2VyZD9fX3M9d2JhdGJodnVxcHJrMnBmZnNtdnkifQ\">Edward Kim<\/a> is the Co-Founder and Head of Engineering at <a href=\"http:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHA6Ly9ndXN0by5jb20_X19zPXdiYXRiaHZ1cXByazJwZmZzbXZ5In0\">Gusto<\/a>,  a payroll, HR, and benefits software platform with 60,000+ business  customers. I had the distinct pleasure of interviewing Edward at an  event in San Francisco, and was struck by his acute self-awareness and  humility around the things he\u2019s learned as a leader. We get into much of  it, during this podcast interview: Edward shares the power of letting  go, employee perception vs. founder perception, and how to align for  values in your organization. Watch or listen to the full conversation  below\u2026<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"The Heartbeat Interview - Edward Kim, Co-Founder and Head of Engineering at Gusto\" width=\"1400\" height=\"788\" src=\"https:\/\/www.youtube.com\/embed\/E39LJaqdWrQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><a href=\"https:\/\/knowyourteam.com\/blog\/podcast\/episode-48-interview-with-edward-kim-co-founder-and-head-of-engineering-at-gusto\/\">Listen to the podcast and read the transcript of the interview here.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>\u2764\ufe0f If you\u2019ve been enjoying The Heartbeat podcast, <a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8vcG9kY2FzdHMuYXBwbGUuY29tL3VzL3BvZGNhc3QvdGhlLWhlYXJ0YmVhdC9pZDE0NTEzNDM5MTc_X19zPXdiYXRiaHZ1cXByazJwZmZzbXZ5In0\">it\u2019d mean the world to me if you wrote us a review on iTunes<\/a>. The more reviews we have, the more we\u2019re able to share all our lessons from leaders. Thank you! \ud83d\ude4f<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-ive-been-writing-lately\">What I\u2019ve been writing lately<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8va25vd3lvdXJ0ZWFtLmNvbS9ibG9nLzIwMTkvMTAvMTYvc3RvcC10cnlpbmctdG8tZmluZC1hLW1lbnRvci8_dXRtX3NvdXJjZT1reXRuZXdzbGV0dGVyXHUwMDI2dXRtX21lZGl1bT1lbWFpbFx1MDAyNl9fcz13YmF0Ymh2dXFwcmsycGZmc212eSJ9\">Stop trying to find a mentor<\/a><\/strong><br>\u201cFinding a mentor won\u2019t save you, as a new manager. But, something else might.\u201d<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8va25vd3lvdXJ0ZWFtLmNvbS9ibG9nLzIwMTkvMTAvMDMvc2tpcC1sZXZlbC1tZWV0aW5ncy13aGF0LXRoZXktYXJlLWFuZC1leGFjdGx5LWhvdy10by1ydW4tdGhlbS8_dXRtX3NvdXJjZT1reXRuZXdzbGV0dGVyXHUwMDI2dXRtX21lZGl1bT1lbWFpbFx1MDAyNl9fcz13YmF0Ymh2dXFwcmsycGZmc212eSJ9\">Skip level meetings: What they are, and exactly how to run them<\/a><\/strong><br>\u201cBad news is diluted before it reaches your vantage point \u2013 or, it\u2019s all  together shuttled out of your sight. So, how do you get out of this  cocoon? Skip level meetings are one answer.\u201d<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8va25vd3lvdXJ0ZWFtLmNvbS9ibG9nLzIwMTkvMTAvMTAvdGhlLTUtbWlzdGFrZXMteW91cmUtbWFraW5nLWluLXlvdXItb25lLW9uLW9uZS1tZWV0aW5ncy13aXRoLWRpcmVjdC1yZXBvcnRzLz91dG1fc291cmNlPWt5dG5ld3NsZXR0ZXJcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsXHUwMDI2X19zPXdiYXRiaHZ1cXByazJwZmZzbXZ5In0\">The 5 mistakes you\u2019re likely making in your one-on-one meetings with direct reports<\/a><\/strong><br>\u201cYou\u2019re feeling good: You\u2019ve started to hold regular one-on-one meetings  with direct reports. But have you paused to ask yourself, lately, \u2018Am I  making the most of them?\u2019\u201d<\/p>\n\n\n\n<p>A wonderful piece written by our Operations Manager: <strong><a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8va25vd3lvdXJ0ZWFtLmNvbS9ibG9nLzIwMTkvMTAvMTYvdGhyZWUtbGVzc29ucy1vbi1sZWFkZXJzaGlwLz91dG1fc291cmNlPWt5dG5ld3NsZXR0ZXJcdTAwMjZ1dG1fbWVkaXVtPWVtYWlsXHUwMDI2X19zPXdiYXRiaHZ1cXByazJwZmZzbXZ5In0\">The 3 lessons on leadership I\u2019ve learned from 1,000+ managers in the past few months<\/a><\/strong><br>\u201cFrom our 1,000+ managers all over the world in our Watercooler  community, here are the 3 most helpful lessons on leadership that I\u2019ve  personally learned recently.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-ive-been-reading-lately\">What I\u2019ve been reading lately<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8vaGJyLm9yZy8yMDE5LzEwL2hvdy1lbmdhZ2VkLWlzLXlvdXItdGVhbS1yZWFsbHk_X19zPXdiYXRiaHZ1cXByazJwZmZzbXZ5In0\">How Engaged Is Your Team, Really?<\/a><\/strong><br>\u201cOur research \u2014 in this study and others \u2014 suggests that a third of  teams fall into a category we call pseudo-engaged. These teams appear  engaged both in surveys and in the eyes of management: The employees are  often satisfied with their jobs, committed to the company, and happy to  recommend the workplace to others. But when we looked more closely, we  found that they also exhibited deeper signs of disengagement, such as  antipathy toward colleagues and dishonesty to managers.\u201d Written by Amy Bradley and Sharon Olivier, Harvard Business Review<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8vc2xvYW5yZXZpZXcubWl0LmVkdS9hcnRpY2xlL3RoZS1kb3duc3RyZWFtLWRhbWFnZS1vZi10aGUtbGVhZGVyc2hpcC1za2lsbHMtZ2FwLz9fX3M9d2JhdGJodnVxcHJrMnBmZnNtdnkifQ\">The Downstream Damage of the Leadership Skills Gap<\/a><\/strong><br>\u201cGallup research has found that \u201cmost managers believe they are doing  their jobs well and don\u2019t see the need for change.\u201d This creates further  problems downstream. When managers don\u2019t focus on gaining new skills,  their reports are less likely to do so as well.\u201d Written by Marc Zao-Sanders, MIT Sloan Review<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8vd3d3LnN0cmF0ZWd5LWJ1c2luZXNzLmNvbS9ibG9nL0hvdy10by10aGluay1saWtlLWEtQ0VPP19fcz13YmF0Ymh2dXFwcmsycGZmc212eSJ9\">How to think like a CEO<\/a><\/strong><br>\u201cOver the last decade, I\u2019ve conducted in-depth interviews with more than  500 CEOs. I wanted to understand what makes them tick as human beings,  rather as business strategists. I asked them about formative experiences  and influences, and the key leadership lessons they had learned over  the course of their lives.\u201d Written by Adam Bryant, strategy+business<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-handy-leadership-tip\">A handy leadership tip<\/h3>\n\n\n\n<p><em>From our online leadership community of 1,000+ managers in <a href=\"http:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHA6Ly90aGV3YXRlcmNvb2xlci5pbz9fX3M9d2JhdGJodnVxcHJrMnBmZnNtdnkifQ\">The Watercooler<\/a> in <a href=\"http:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHA6Ly9rbm93eW91cnRlYW0uY29tP19fcz13YmF0Ymh2dXFwcmsycGZmc212eSJ9\">Know Your Team<\/a>\u2026<\/em><\/p>\n\n\n\n<p><strong>Do you have performance improvement plans (PIP)?<\/strong>&nbsp;<br>What do you do if an employee isn\u2019t performing well? Should a formal performance improvement plan (PIP) be put in place?<\/p>\n\n\n\n<p>Some\n companies don\u2019t have any type of PIP at all. Other companies have a \nmore formal process. Here are some tips if you do decide to have a PIP:<\/p>\n\n\n\n<ul><li>Never make the PIP a surprise &#8211; Any low performance should have been a discussion in previous one-on-one already.<\/li><li>Let\n the employee know a PIP is a possibility \u2013 Some people get close to a \nPIP, but manage to turn the ship around. Knowing that a PIP might be on \nthe horizon is a powerful motivator.<\/li><li>Have\n more than just the other person present &#8211; The meeting is usually with \nthe employee, the manager, and HR. If you do involve HR, some find it \ndistracting, but some companies will prefer to have them present from \nthe beginning.<\/li><li>Have an overall consistent flow for the PIP &#8211; For example:<\/li><li>Meet with the employee to discuss shortcomings<\/li><li>Develop plan during the meeting<\/li><li>Set up six weekly checkpoints<\/li><li>Discuss progress towards plan during each weekly checkpoint<\/li><li>During the week six checkpoint declare success or decide it is time to part ways<\/li><li>Draft\n a plan always with the employee\u2019s input &#8211; That way it\u2019s about how \u201cwe \ncan improve together\u201d and not just \u201cI\u2019m telling you what to change.\u201d<\/li><li>Consider\n the cultural implications of a PIP &#8211; For some Watercooler members, PIPs\n work incredibly well for their team because their team thrives on \nhaving clear processes + structures in place. Another Watercooler shared\n how because 80%-90% of employees who were put on a PIP left the company\n during the PIP period, it culturally made the PIP \u201ca herald of doom.\u201d<\/li><\/ul>\n\n\n\n<p><em>I wrote about <a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8va25vd3lvdXJ0ZWFtLmNvbS9ibG9nLzIwMTkvMDIvMTUvc2hvdWxkLXlvdS11c2UtYW4tZW1wbG95ZWUtcGVyZm9ybWFuY2UtaW1wcm92ZW1lbnQtcGxhbi1waXAvP19fcz13YmF0Ymh2dXFwcmsycGZmc212eSJ9\">7 things to consider when using a PIP<\/a>.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"just-for-fun\">Just for fun<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/t.dripemail2.com\/c\/eyJhY2NvdW50X2lkIjoiNjA4MzM5OCIsImRlbGl2ZXJ5X2lkIjoiODQ3NjY1ODE0OCIsInVybCI6Imh0dHBzOi8vd3d3Lm55dGltZXMuY29tLzIwMTkvMDkvMTIvYnVzaW5lc3MvamFuZS1nb29kYWxsLWNvcm5lci1vZmZpY2U_X19zPXdiYXRiaHZ1cXByazJwZmZzbXZ5In0\">Jane Goodall Keeps Going, With a Lot of Hope (and a Bit of Whiskey)<\/a><\/strong><br>\nA lovely NYTimes interview of one of my heroes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interview with Edward Kim, Co-Founder and Head of Engineering at Gusto.<\/p>\n","protected":false},"author":2,"featured_media":4750,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","filesize_raw":"","footnotes":""},"categories":[107],"tags":[109],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.1 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Newsletter Issue 48 - Canopy | Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canopy.is\/blog\/2019\/10\/17\/newsletter-issue-48\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Newsletter Issue 48\" \/>\n<meta property=\"og:description\" content=\"Interview with Edward Kim, Co-Founder and Head of Engineering at Gusto.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/canopy.is\/blog\/2019\/10\/17\/newsletter-issue-48\/\" \/>\n<meta property=\"og:site_name\" content=\"Canopy | Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/knowyourteamhq\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-17T17:19:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-01T21:51:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/canopy.is\/blog\/wp-content\/uploads\/2019\/10\/KYT048.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2064\" \/>\n\t<meta property=\"og:image:height\" content=\"1152\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Claire Lew\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@clairejlew\" \/>\n<meta name=\"twitter:site\" content=\"@KnowYourTeamHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Claire Lew\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/canopy.is\/blog\/2019\/10\/17\/newsletter-issue-48\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/canopy.is\/blog\/2019\/10\/17\/newsletter-issue-48\/\"},\"author\":{\"name\":\"Claire Lew\",\"@id\":\"https:\/\/canopy.is\/blog\/#\/schema\/person\/94d1f9d2f817b329f35174edc7d4fa5f\"},\"headline\":\"Newsletter Issue 48\",\"datePublished\":\"2019-10-17T17:19:10+00:00\",\"dateModified\":\"2022-09-01T21:51:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/canopy.is\/blog\/2019\/10\/17\/newsletter-issue-48\/\"},\"wordCount\":921,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/canopy.is\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/canopy.is\/blog\/2019\/10\/17\/newsletter-issue-48\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/canopy.is\/blog\/wp-content\/uploads\/2019\/10\/KYT048.png\",\"keywords\":[\"Newsletter\"],\"articleSection\":[\"Newsletter\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/canopy.is\/blog\/2019\/10\/17\/newsletter-issue-48\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/canopy.is\/blog\/2019\/10\/17\/newsletter-issue-48\/\",\"url\":\"https:\/\/canopy.is\/blog\/2019\/10\/17\/newsletter-issue-48\/\",\"name\":\"Newsletter Issue 48 - 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My mission in life is to help people become happier at work. 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