{"id":3378,"date":"2019-02-12T20:48:43","date_gmt":"2019-02-12T20:48:43","guid":{"rendered":"https:\/\/knowyourteam.com\/blog\/?p=3378"},"modified":"2024-07-10T14:56:52","modified_gmt":"2024-07-10T21:56:52","slug":"the-3-most-effective-ways-to-build-trust-as-a-leader","status":"publish","type":"post","link":"https:\/\/canopy.is\/blog\/2019\/02\/12\/the-3-most-effective-ways-to-build-trust-as-a-leader\/","title":{"rendered":"The 3 most effective ways to build trust as a leader"},"content":{"rendered":"\n

Based on data from 597 people, the best ways to build trust as a leader aren’t what you think they are.<\/h4>\n\n\n\n
\"\"<\/figure>\n\n\n\n

How do you build trust as a leader? The answer seems<\/em> intuitive enough.<\/p>\n\n\n\n

For many of us, we hold company off-sites and run team-building activities. Informal lunches, monthly social get-togethers, and one-on-one meetings are part of how we build trust at work.<\/p>\n\n\n\n

We also thank our team publicly and give employee recognition for a job well done. And, we strive to be transparent with company information during all-team meetings.<\/p>\n\n\n\n

These are among the most popular ways to build trust because they work\u2026 Right?<\/p>\n\n\n\n

Wrong.<\/p>\n\n\n\n

To my surprise, in our survey we ran this past fall with 597 managers and employees, these three ways to build trust were in fact viewed as the least<\/em> effective by employees.<\/p>\n\n\n\n

Specifically, these were the 3 least<\/em> effective ways to build trust as a leader<\/strong>:<\/p>\n\n\n\n

Company retreats + team-building activities.<\/h4>\n\n\n\n

Only 1% of managers and employees who responded to the survey said that this was the most effective way to build trust. This is fascinating, given the amount of money and energy many companies spend planning company off-sites and team-building activities.<\/p>\n\n\n\n

Thanking your team and giving recognition.<\/h4>\n\n\n\n

Only 4% of people said that this was the most effective to build trust in a team. While this shouldn\u2019t imply you should never thank your team, it goes to show there\u2019s more to building trust than doling out compliments.<\/p>\n\n\n\n

\n
\nLooking for more detailed guidance on this topic?<\/strong>\nMake sure to check out our Training Program.\n<\/div>\n
\nLearn more<\/a>\n<\/div>\n<\/div>\n\n\n\n

Being transparent with company info.<\/h4>\n\n\n\n

Only 10% of managers and employees stated that this was the most effective way to build trust in a team. No doubt that transparency<\/a> is important in a company\u200a\u2014\u200aif you want your team to be able to make the same decisions as you, they need access to the same information as you. But when it comes to building trust, perhaps it\u2019s not as effective as we\u2019d imagined it to be.<\/p>\n\n\n\n

Now, just because these methods are not viewed as \u201cmost effective\u201d for building trust at work doesn\u2019t mean you should stop doing these things, altogether. Rather, they may accomplish other worthy goals in the organization. (For example, being transparent with company info is helpful for alignment in a team.)<\/p>\n\n\n\n

So what is<\/em> most effective when it comes to building trust?<\/p>\n\n\n\n

From our survey, here\u2019s what 597 managers and employees said were the most effective ways to build trust<\/strong>:<\/p>\n\n\n\n

#1: Show vulnerability as a leader.<\/h3>\n\n\n\n

Twenty-eight percent of people said that being vulnerable and admitting your shortcomings as a leader was the most effective way to build trust. For both employees and managers in the survey, they remarked how being vulnerable<\/a> with your weaknesses and mistakes demonstrated empathy: The more empathetic someone was, the more likely they were to trust them. One person in the survey, in particular, remarked how their manager \u201cneeds to show more empathy,\u201d and that \u201cmorally he is probably a good person but there are some times when it\u2019s unclear if he actually has empathy due to challenges expressing it.\u201d<\/p>\n\n\n\n

#2: Communicate the intent behind your actions.<\/h3>\n\n\n\n

Twenty-six percent of people said making your intentions behind your actions clear was the most effective way to build trust. This makes sense, given that intent is such a primary part of the definition of trust, to begin with. Communicating the intent behind your actions means being open about why you\u2019re saying something, and why decisions are made\u200a\u2014\u200aincluding your decisions to not act on something. Be opaque about why you\u2019re changing your mind, or fail to express why you\u2019re giving feedback to someone and it can wreak havoc on your work relationship.<\/p>\n\n\n\n

#3: Follow through on commitments.<\/h3>\n\n\n\n

Eighteen percent of employees expressed that simply following through on commitments was the most effective way to build trust. This seems to be especially powerful given that we found that 48% of employees believed that the company has been all talk and no action on something lately\u200a\u2014\u200aand 28% of employees said their manager has been all talk and no action. Similarly, 61% of managers believed that their direct reports had been all talk and no action on something lately.<\/p>\n\n\n\n

In short, trust is not rapport. Trust is not team-building. It\u2019s not about getting people to like you. And it\u2019s not about getting people to just \u201cfeel good\u201d about you or the company.<\/p>\n\n\n\n

Trust is your intention and behavior<\/a>. It\u2019s making it clear why you\u2019re doing something, being honest about it, and then following through with it.<\/p>\n\n\n\n

You can hold as many company retreats as you\u2019d like\u2026 But if you\u2019re not vulnerable during those moments, your team won\u2019t trust you.<\/p>\n\n\n\n

You can be congratulatory with your team every week\u2026 But if you don\u2019t follow through on your commitments, your words ring hollow.<\/p>\n\n\n\n

You can share company financials far and wide\u2026 But if you don\u2019t reveal your intentions about what you\u2019ll do with that information, your team will be skeptical of you.<\/p>\n\n\n\n

Align what you do with what you say. Your word and your action build trust. Nothing else does.<\/p>\n\n\n\n

\n\n\n\n

\ud83d\udcab <\/em>Trust doesn’t happen overnight.<\/em><\/strong> It takes time. To help create the habit of trust within your team, you’ll want to use Canopy<\/a>, where we give you detail guidance on how to build trust in your team.<\/em><\/p>\n\n\n\n

\n

Never miss a post \u2013 get our latest leadership insights, as they’re released…<\/h3>\n\n