{"id":1737,"date":"2018-07-31T03:42:01","date_gmt":"2018-07-31T03:42:01","guid":{"rendered":"https:\/\/knowyourteam.com\/blog\/?p=1737"},"modified":"2019-02-01T19:07:51","modified_gmt":"2019-02-01T19:07:51","slug":"newsletter-issue-24","status":"publish","type":"post","link":"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/","title":{"rendered":"Newsletter Issue 24"},"content":{"rendered":"\n<p>Every few weeks we send a newsletter to our subscribers with the new content we have written, new episodes of our podcast, and other interesting links we\u2019ve found on the internet.<\/p>\n\n\n\n<p><a href=\"https:\/\/knowyourteam.com\/blog\/newsletter\">Subscribe to our Newsletter here.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-chat-with-patrick-collison\">From The Heartbeat Podcast:&nbsp;Interview with Hiten Shah, Founder of KISSmetrics, CrazyEgg, FYI and Product Habits<\/h3>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/hnshah\">Hiten Shah<\/a>&nbsp;is the founder of numerous successful SaaS companies, including&nbsp;<a href=\"https:\/\/www.kissmetricshq.com\/\">KISSmetrics<\/a>,&nbsp;<a href=\"https:\/\/www.crazyegg.com\/\">CrazyEgg<\/a>and now&nbsp;<a href=\"https:\/\/usefyi.com\/\">FYI<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/producthabits.com\/\">Product Habits<\/a>. In our interview, he shares the pitfalls of being too nice as a leader and the importance of the word \u201coutcome.\u201d (And yes, he is in his car while filming this!)<\/p>\n\n\n\n<figure><iframe src=\"https:\/\/www.youtube.com\/embed\/4TEGmuFQsOg\" allowfullscreen=\"\"><\/iframe><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure><iframe width=\"100%\" height=\"20\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/556707063&amp;color=%237000ff&amp;inverse=false&amp;auto_play=false&amp;show_user=true\"><\/iframe><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p><a href=\"https:\/\/blog.knowyourcompany.com\/watch-our-lessons-for-leaders-the-heartbeat-interview-%EF%B8%8F-with-hiten-shah-founder-of-kissmetrics-ec1566fbd38e\">Transcript of the interview is here.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"latest-reads\">Latest reads<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/www.nytimes.com\/2018\/07\/13\/business\/stacy-brown-philpot-taskrabbit-corner-office.html\">Stacy Brown-Philpot of TaskRabbit on Being a Black Woman in Silicon Valley<\/a><\/strong><br>\u201cI get discriminated against all the time. No one thinks I\u2019m a C.E.O. I sit on a plane and tell somebody, \u201cWell, I run this company.\u201d They\u2019re like, \u201cWhat? You run a company?\u201d And it\u2019s like shocking. You could imagine someone else sitting in that seat where no one would be surprised.\u201dWritten by David Gelles, The New York Times<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.strategy-business.com\/article\/The-Problem-of-Virtuous-Leadership\">The Problem of Virtuous Leadership<\/a><\/strong><br>\u201cAccording to Adam Smith scholar Ryan Patrick Hanley, executives can navigate today\u2019s turbulence only by learning to see themselves as others might see them.\u201dWritten by Art Kleiner, strategy+business<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.gallup.com\/workplace\/237059\/employee-burnout-part-main-causes.aspx\">Employee Burnout, Part 1: The 5 Main Causes<\/a><\/strong><br>\u201cThe main factors that cause employee burnout have less to do with expectations for hard work and high performance \u2013 and more to do with how someone is managed.\u201dWritten by Ben Wigert and Sangeeta Agrawal, Gallup<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/hbr.org\/2018\/07\/what-not-to-do-when-youre-trying-to-motivate-your-team\">What Not to Do When You\u2019re Trying to Motivate Your Team<\/a><\/strong><br>\u201cA 10-year study of more than 200,000 employees shows that 79% of employees who quit their jobs cite a lack of appreciation as a key reason, and according to Gallup\u2019s 2017 \u201cState of the American Workplace\u201d report, only 21% agree their performance is managed in a way that motivates them to do outstanding work.\u201dWritten by Ron Carucci, Harvard Business Review<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"favorite-reads\">Favorite reads<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/untangling-your-organizations-decision-making\">Untangling your organization\u2019s decision making<\/a><\/strong><br>\u201cTo start delegating decisions today, make a list of the top 20 regularly occurring decisions. Take the first decision and ask three questions: (1) Is this a reversible decision? (2) Does one of my direct reports have the capability to make this decision? (3) Can I hold that person accountable for making the decision? If the answer to these questions is yes, then delegate the decision.\u201dWritten by Aaron De Smet, Gerald Lackey, and Leigh M. Weiss, McKinsey Quarterly<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/insight.kellogg.northwestern.edu\/article\/understanding-your-leadership-style\">How to Be a Good Boss: Start by Understanding Why You Want to Lead<\/a><\/strong><br>\u201cTwo leadership styles\u2014motivated by the desire for either dominance or prestige\u2014are examined in research from Kellogg\u2019s Jon Maner. Each one has pros and cons, and they work best under different circumstances.\u201dBased on research of Jon Maner and Charleen R. Case, Kellogg Insight<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"just-for-fun\">Just for fun<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/www.newyorker.com\/culture\/culture-desk\/the-limits-of-grit\">The Limits of Grit<\/a><\/strong><br>Fascinating 2016 New Yorker piece on what elements of \u201ccharacter\u201d are essential to success, especially in children.<br><\/p>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interview with Hiten Shah, Founder of KISSmetrics, CrazyEgg, FYI and Product Habits. &#8211; Employee Burnout, The 5 Main Causes.  &#8211; What Not to Do When You\u2019re Trying to Motivate Your Team. &#8211; Untangling your organization\u2019s decision making<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","filesize_raw":"","footnotes":""},"categories":[107],"tags":[109],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.1 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Newsletter Issue 24 - Canopy | Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Newsletter Issue 24\" \/>\n<meta property=\"og:description\" content=\"Interview with Hiten Shah, Founder of KISSmetrics, CrazyEgg, FYI and Product Habits. - Employee Burnout, The 5 Main Causes. - What Not to Do When You\u2019re Trying to Motivate Your Team. - Untangling your organization\u2019s decision making\" \/>\n<meta property=\"og:url\" content=\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/\" \/>\n<meta property=\"og:site_name\" content=\"Canopy | Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/knowyourteamhq\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-31T03:42:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-01T19:07:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/canopy.is\/blog\/wp-content\/uploads\/2018\/12\/1466e-1xps9mr83tlcddpy8lbbbag.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"463\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Claire Lew\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@clairejlew\" \/>\n<meta name=\"twitter:site\" content=\"@KnowYourTeamHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Claire Lew\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/\"},\"author\":{\"name\":\"Claire Lew\",\"@id\":\"https:\/\/canopy.is\/blog\/#\/schema\/person\/94d1f9d2f817b329f35174edc7d4fa5f\"},\"headline\":\"Newsletter Issue 24\",\"datePublished\":\"2018-07-31T03:42:01+00:00\",\"dateModified\":\"2019-02-01T19:07:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/\"},\"wordCount\":510,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/canopy.is\/blog\/#organization\"},\"keywords\":[\"Newsletter\"],\"articleSection\":[\"Newsletter\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/\",\"url\":\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/\",\"name\":\"Newsletter Issue 24 - Canopy | Blog\",\"isPartOf\":{\"@id\":\"https:\/\/canopy.is\/blog\/#website\"},\"datePublished\":\"2018-07-31T03:42:01+00:00\",\"dateModified\":\"2019-02-01T19:07:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/canopy.is\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Newsletter Issue 24\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/canopy.is\/blog\/#website\",\"url\":\"https:\/\/canopy.is\/blog\/\",\"name\":\"Canopy | Blog\",\"description\":\"Thoughts on how to become a better leader, and avoid being a bad boss.\",\"publisher\":{\"@id\":\"https:\/\/canopy.is\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/canopy.is\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/canopy.is\/blog\/#organization\",\"name\":\"Know Your Team\",\"url\":\"https:\/\/canopy.is\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/canopy.is\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/knowyourteam.com\/blog\/wp-content\/uploads\/2018\/12\/Artboard-1@2x.png\",\"contentUrl\":\"https:\/\/knowyourteam.com\/blog\/wp-content\/uploads\/2018\/12\/Artboard-1@2x.png\",\"width\":1024,\"height\":1024,\"caption\":\"Know Your Team\"},\"image\":{\"@id\":\"https:\/\/canopy.is\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/knowyourteamhq\",\"https:\/\/twitter.com\/KnowYourTeamHQ\",\"https:\/\/www.instagram.com\/knowyourteamhq\/\",\"https:\/\/www.youtube.com\/channel\/UCLmMSaIY8JfjiJnwYSfYeuA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/canopy.is\/blog\/#\/schema\/person\/94d1f9d2f817b329f35174edc7d4fa5f\",\"name\":\"Claire Lew\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/canopy.is\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c35e01544a0dd94a2cf1619ee8a42ebb?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c35e01544a0dd94a2cf1619ee8a42ebb?s=96&r=g\",\"caption\":\"Claire Lew\"},\"description\":\"CEO of Canopy. My mission in life is to help people become happier at work. Say hi to me on Twitter at @clairejlew.\",\"sameAs\":[\"http:\/\/canopy.is\",\"https:\/\/twitter.com\/clairejlew\"],\"url\":\"https:\/\/canopy.is\/blog\/author\/claire\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Newsletter Issue 24 - Canopy | Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/","og_locale":"en_US","og_type":"article","og_title":"Newsletter Issue 24","og_description":"Interview with Hiten Shah, Founder of KISSmetrics, CrazyEgg, FYI and Product Habits. - Employee Burnout, The 5 Main Causes. - What Not to Do When You\u2019re Trying to Motivate Your Team. - Untangling your organization\u2019s decision making","og_url":"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/","og_site_name":"Canopy | Blog","article_publisher":"https:\/\/www.facebook.com\/knowyourteamhq","article_published_time":"2018-07-31T03:42:01+00:00","article_modified_time":"2019-02-01T19:07:51+00:00","og_image":[{"width":1000,"height":463,"url":"https:\/\/canopy.is\/blog\/wp-content\/uploads\/2018\/12\/1466e-1xps9mr83tlcddpy8lbbbag.jpeg","type":"image\/jpeg"}],"author":"Claire Lew","twitter_card":"summary_large_image","twitter_creator":"@clairejlew","twitter_site":"@KnowYourTeamHQ","twitter_misc":{"Written by":"Claire Lew","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/#article","isPartOf":{"@id":"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/"},"author":{"name":"Claire Lew","@id":"https:\/\/canopy.is\/blog\/#\/schema\/person\/94d1f9d2f817b329f35174edc7d4fa5f"},"headline":"Newsletter Issue 24","datePublished":"2018-07-31T03:42:01+00:00","dateModified":"2019-02-01T19:07:51+00:00","mainEntityOfPage":{"@id":"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/"},"wordCount":510,"commentCount":0,"publisher":{"@id":"https:\/\/canopy.is\/blog\/#organization"},"keywords":["Newsletter"],"articleSection":["Newsletter"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/","url":"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/","name":"Newsletter Issue 24 - Canopy | Blog","isPartOf":{"@id":"https:\/\/canopy.is\/blog\/#website"},"datePublished":"2018-07-31T03:42:01+00:00","dateModified":"2019-02-01T19:07:51+00:00","breadcrumb":{"@id":"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/canopy.is\/blog\/2018\/07\/31\/newsletter-issue-24\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/canopy.is\/blog\/"},{"@type":"ListItem","position":2,"name":"Newsletter Issue 24"}]},{"@type":"WebSite","@id":"https:\/\/canopy.is\/blog\/#website","url":"https:\/\/canopy.is\/blog\/","name":"Canopy | Blog","description":"Thoughts on how to become a better leader, and avoid being a bad boss.","publisher":{"@id":"https:\/\/canopy.is\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/canopy.is\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/canopy.is\/blog\/#organization","name":"Know Your Team","url":"https:\/\/canopy.is\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/canopy.is\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/knowyourteam.com\/blog\/wp-content\/uploads\/2018\/12\/Artboard-1@2x.png","contentUrl":"https:\/\/knowyourteam.com\/blog\/wp-content\/uploads\/2018\/12\/Artboard-1@2x.png","width":1024,"height":1024,"caption":"Know Your Team"},"image":{"@id":"https:\/\/canopy.is\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/knowyourteamhq","https:\/\/twitter.com\/KnowYourTeamHQ","https:\/\/www.instagram.com\/knowyourteamhq\/","https:\/\/www.youtube.com\/channel\/UCLmMSaIY8JfjiJnwYSfYeuA"]},{"@type":"Person","@id":"https:\/\/canopy.is\/blog\/#\/schema\/person\/94d1f9d2f817b329f35174edc7d4fa5f","name":"Claire Lew","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/canopy.is\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c35e01544a0dd94a2cf1619ee8a42ebb?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c35e01544a0dd94a2cf1619ee8a42ebb?s=96&r=g","caption":"Claire Lew"},"description":"CEO of Canopy. My mission in life is to help people become happier at work. Say hi to me on Twitter at @clairejlew.","sameAs":["http:\/\/canopy.is","https:\/\/twitter.com\/clairejlew"],"url":"https:\/\/canopy.is\/blog\/author\/claire\/"}]}},"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"Claire Lew","author_link":"https:\/\/canopy.is\/blog\/author\/claire\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/canopy.is\/blog\/category\/newsletter\/\" rel=\"category tag\">Newsletter<\/a>","rttpg_excerpt":"Interview with Hiten Shah, Founder of KISSmetrics, CrazyEgg, FYI and Product Habits. - Employee Burnout, The 5 Main Causes. - What Not to Do When You\u2019re Trying to Motivate Your Team. - Untangling your organization\u2019s decision making","_links":{"self":[{"href":"https:\/\/canopy.is\/blog\/wp-json\/wp\/v2\/posts\/1737"}],"collection":[{"href":"https:\/\/canopy.is\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/canopy.is\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/canopy.is\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/canopy.is\/blog\/wp-json\/wp\/v2\/comments?post=1737"}],"version-history":[{"count":0,"href":"https:\/\/canopy.is\/blog\/wp-json\/wp\/v2\/posts\/1737\/revisions"}],"wp:attachment":[{"href":"https:\/\/canopy.is\/blog\/wp-json\/wp\/v2\/media?parent=1737"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/canopy.is\/blog\/wp-json\/wp\/v2\/categories?post=1737"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/canopy.is\/blog\/wp-json\/wp\/v2\/tags?post=1737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}