{"id":1727,"date":"2018-04-30T03:28:36","date_gmt":"2018-04-30T03:28:36","guid":{"rendered":"https:\/\/knowyourteam.com\/blog\/?p=1727"},"modified":"2019-02-01T19:07:51","modified_gmt":"2019-02-01T19:07:51","slug":"newsletter-issue-19","status":"publish","type":"post","link":"https:\/\/canopy.is\/blog\/2018\/04\/30\/newsletter-issue-19\/","title":{"rendered":"Newsletter Issue 19"},"content":{"rendered":"\n<p>Every few weeks we send a newsletter to our subscribers with the new content we have written, new episodes of our podcast, and other interesting links we\u2019ve found on the internet.<\/p>\n\n\n\n<p><a href=\"https:\/\/knowyourteam.com\/blog\/newsletter\">Subscribe to our Newsletter here.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-chat-with-patrick-collison\">From The Heartbeat Podcast:&nbsp;Interview with David Cancel, CEO of Drift<br><\/h3>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/dcancel\">David Cancel<\/a>&nbsp;is the CEO of&nbsp;<a href=\"https:\/\/www.drift.com\/\">Drift<\/a>, a conversational sales platform that has over 100,000 customers. Having started five companies previously, David shares lessons learned as a leader \u2013&nbsp;including the importance of people, one-on-ones, and \u201cno consensus\u201d in teams.<\/p>\n\n\n\n<figure><iframe src=\"https:\/\/www.youtube.com\/embed\/m62mCsgW3nU\" allowfullscreen=\"\"><\/iframe><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure><iframe width=\"100%\" height=\"20\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/556704876&amp;color=%237000ff&amp;inverse=false&amp;auto_play=false&amp;show_user=true\"><\/iframe><\/figure>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p><a href=\"https:\/\/blog.knowyourcompany.com\/watch-our-lessons-for-leaders-the-heartbeat-interview-%EF%B8%8F-with-david-cancel-ceo-of-drift-with-2056999ff3ee\">Transcript of the interview is here.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"latest-reads\">Latest reads<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/work.qz.com\/1260571\/at-work-a-respectful-culture-is-better-than-a-nice-one\/\">The unintended consequences of a too-nice work culture<\/a><\/strong><br>\u201cTeam members who hold contrary or novel information even begin to experience a type of amnesia as the pull of agreeableness focuses their attention on what the group already knows and erases potentially unique contributions from their memory banks.\u201dWritten by Jonah Sachs, Quartz<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.strategy-business.com\/article\/Conversations-That-Kill-Your-Culture\">Conversations That Kill Your Culture<\/a><\/strong><br>\u201cMany companies have the same cultural issue: a constant flow of inaccurate but persuasive messages that take the enterprise in dispiriting, self-defeating directions.\u201dWritten by Jeffrey Schwartz and Josie Thomson, strategy+business<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.sec.gov\/Archives\/edgar\/data\/1018724\/000119312518121161\/d456916dex991.htm\">Amazon Annual Shareholder Letter<\/a><\/strong><br>\u201cHow do you stay ahead of ever-rising customer expectations? There\u2019s no single way to do it \u2013 it\u2019s a combination of many things. But high standards (widely deployed and at all levels of detail) are certainly a big part of it.\u201dWritten by Jeff Bezos, CEO of Amazon<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/hbr.org\/2018\/04\/how-to-manage-an-insecure-employee\">How to Manage an Insecure Employee<\/a><\/strong><br>\u201cThe challenge is that insecure people are so concerned with how they look and how they are perceived that they either fail to solicit critical feedback or completely ignore it when it\u2019s given. And this robs them of the opportunity to improve.\u201dWritten by Rebecca Knight, Harvard Business Review<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"favorite-reads\">Favorite reads<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/www.mckinsey.com\/business-functions\/strategy-and-corporate-finance\/our-insights\/the-halo-effect-and-other-managerial-delusions\">The halo effect, and other managerial delusions<\/a><\/strong><br>\u201cRather than search in vain for success formulas, business executives would do better to adjust their thinking about the context of strategic decisions.\u201dWritten by Phil Rosenzweig, McKinsey Quarterly<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/blog.drift.com\/lessons-from-peter-drucker\/\">5 Lessons From Peter Drucker That Will Make You a Better Manager<\/a><\/strong><br>\u201cSure, there are a lot of other books out there about management and leadership that are entertaining, but they\u2019re all built on top of this one book.\u201dWritten by David Cancel (our featured Heartbeat guest this week!)<\/p>\n\n\n\n<p><strong><a href=\"http:\/\/news.gallup.com\/opinion\/chairman\/171302\/employee-satisfaction-doesn-matter.aspx?\">Employee Satisfaction Doesn\u2019t Matter<\/a><\/strong><br>\u201cIf you\u2019re measuring the effectiveness of your culture by your workforce\u2019s \u2018satisfaction,\u2019 you\u2019re doing it all wrong.\u201dWritten by Jim Clifton, Gallup<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"just-for-fun\">Just for fun<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/autotranslucence.wordpress.com\/2018\/03\/30\/becoming-a-magician\/\">Becoming a Magician<\/a><\/strong><br>\u201cMeeting magicians is the first step to becoming one \u2013 when you are attempting to learn implicit knowledge that by definition you don\u2019t understand, it is important to have a bunch of examples in front of you to feed your brain\u2019s pattern-recognition systems.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interview with David Cancel, CEO of Drift &#8211; Conversations That Kill Your Culture &#8211; How to Manage an Insecure Employee &#8211; The Halo Effect, And Other Managerial Delusions<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","filesize_raw":"","footnotes":""},"categories":[107],"tags":[109],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.1 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Newsletter Issue 19 - Canopy | Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canopy.is\/blog\/2018\/04\/30\/newsletter-issue-19\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Newsletter Issue 19\" \/>\n<meta property=\"og:description\" content=\"Interview with David Cancel, CEO of Drift - Conversations That Kill Your Culture - How to Manage an Insecure Employee - The Halo Effect, And Other Managerial Delusions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/canopy.is\/blog\/2018\/04\/30\/newsletter-issue-19\/\" \/>\n<meta property=\"og:site_name\" content=\"Canopy | Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/knowyourteamhq\" \/>\n<meta property=\"article:published_time\" content=\"2018-04-30T03:28:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-01T19:07:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/canopy.is\/blog\/wp-content\/uploads\/2018\/12\/1466e-1xps9mr83tlcddpy8lbbbag.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"463\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Claire Lew\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@clairejlew\" \/>\n<meta name=\"twitter:site\" content=\"@KnowYourTeamHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Claire Lew\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/canopy.is\/blog\/2018\/04\/30\/newsletter-issue-19\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/canopy.is\/blog\/2018\/04\/30\/newsletter-issue-19\/\"},\"author\":{\"name\":\"Claire Lew\",\"@id\":\"https:\/\/canopy.is\/blog\/#\/schema\/person\/94d1f9d2f817b329f35174edc7d4fa5f\"},\"headline\":\"Newsletter Issue 19\",\"datePublished\":\"2018-04-30T03:28:36+00:00\",\"dateModified\":\"2019-02-01T19:07:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/canopy.is\/blog\/2018\/04\/30\/newsletter-issue-19\/\"},\"wordCount\":465,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/canopy.is\/blog\/#organization\"},\"keywords\":[\"Newsletter\"],\"articleSection\":[\"Newsletter\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/canopy.is\/blog\/2018\/04\/30\/newsletter-issue-19\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/canopy.is\/blog\/2018\/04\/30\/newsletter-issue-19\/\",\"url\":\"https:\/\/canopy.is\/blog\/2018\/04\/30\/newsletter-issue-19\/\",\"name\":\"Newsletter Issue 19 - 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My mission in life is to help people become happier at work. 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