{"id":1707,"date":"2017-12-18T02:14:36","date_gmt":"2017-12-18T02:14:36","guid":{"rendered":"https:\/\/knowyourteam.com\/blog\/?p=1707"},"modified":"2019-02-01T19:07:51","modified_gmt":"2019-02-01T19:07:51","slug":"newsletter-issue-12","status":"publish","type":"post","link":"https:\/\/canopy.is\/blog\/2017\/12\/18\/newsletter-issue-12\/","title":{"rendered":"Newsletter Issue 12"},"content":{"rendered":"\n<p>Every few weeks we send a newsletter to our subscribers with the new content we have written, new episodes of our podcast, and other interesting links we\u2019ve found on the internet.<\/p>\n\n\n\n<p><a href=\"https:\/\/knowyourteam.com\/blog\/newsletter\">Subscribe to our Newsletter here.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-chat-with-patrick-collison\">From The Heartbeat Podcast: A chat with Ben Congleton<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/bencongleton\">Ben Congleton<\/a>&nbsp;is the CEO and Co-founder of&nbsp;<a href=\"https:\/\/www.olark.com\/\">Olark<\/a>, a live chat platform with 12,000+ customers worldwide. Most recently, Ben was in the news for his incredible&nbsp;<a href=\"https:\/\/medium.com\/@OlarkLiveChat\/its-2017-and-mental-health-is-still-an-issue-in-the-workplace-61efbef092f\">email he wrote to an employee regarding mental health<\/a>. From his initial start at Y Combinator back in 2009, Ben shares the biggest lesson he learned along the way in this interview.<\/p>\n\n\n\n<figure><iframe src=\"https:\/\/www.youtube.com\/embed\/2zyIHb5uxBc\" allowfullscreen=\"\"><\/iframe><\/figure>\n\n\n\n<p><a href=\"https:\/\/blog.knowyourcompany.com\/watch-our-lessons-for-leaders-the-heartbeat-interview-%EF%B8%8Fwith-ben-congleton-ceo-co-founder-of-9dc7c58c0a4c\">Transcript of the interview is here.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"latest-reads\">Latest reads<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/thinkgrowth.org\/do-you-manage-like-a-gatekeeper-or-a-gardener-f61b4ec91939\">Do You Manage Like a Gatekeeper or a Gardener?<\/a><\/strong><br>\u201cTo manage, new leaders often adopt the role of a gatekeeper early on and have a hard time letting go.\u201dWritten by Jared Williams, Director of Engineering at Hubspot<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/hbr.org\/2017\/12\/emailing-while-youre-on-vacation-is-a-quick-way-to-ruin-company-culture\">Emailing While You\u2019re on Vacation Is a Quick Way to Ruin Company Culture<\/a><\/strong><br>\u201cEvery email sent by a vacationing employee is a tiny cultural erosion: a signal to other employees that time off isn\u2019t really time off. In aggregate, these tiny erosions matter.\u201dWritten by Katie Denis<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/medium.com\/personal-growth\/how-to-improve-emotional-intelligence-375dbe1c5d51\">How To Improve Emotional Intelligence<\/a><\/strong><br>\u201cIn a very real sense we have two minds, one that thinks and one that feels.\u201dWritten by Darius Foroux<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/blog.techinclusion.co\/processing-my-struggle-with-depression-and-imposter-syndrome-in-silicon-valley-93a6ea4cb7db\">Processing My Struggle With Depression And Imposter Syndrome in Silicon Valley<\/a><\/strong><br>\u201cI didn\u2019t have that skill in 2011; I wasn\u2019t processing my emotions, how I was feeling and even worse, how I was making others feel around me.\u201dWritten by Wayne Sutton, Cofounder of Change Catalysts &amp; The Tech Inclusion Conference<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.forbes.com\/sites\/forbescoachescouncil\/2017\/12\/07\/rebuilding-your-authority-when-your-leadership-is-overstepped\/#c363c04bf1b8\">Rebuilding Your Authority When Your Leadership Is Overstepped<\/a><\/strong><br>\u201cIf the scope of your role is not clearly defined, the chances for overstepping your leadership is heightened.\u201dWritten by Jenn Lofgren, Forbes<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"favorite-reads\">Favorite reads<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/work.qz.com\/1152331\/watch-a-young-steve-jobs-give-advice-on-management-and-leadership-at-apple-aapl\/\">Watch a young Steve Jobs explain why most professional managers are \u201cbozos\u201d<\/a><\/strong><br>\u201cWe went out and hired a bunch of professional management. It didn\u2019t work at all. Most of them were bozos.\u201dPublished in Quartz<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.mckinsey.com\/business-functions\/strategy-and-corporate-finance\/our-insights\/strategic-decisions-when-can-you-trust-your-gut\">Strategic decisions: When can you trust your gut?<\/a><\/strong><br>\u201cYou need to take your gut feeling as an important data point, but then you have to consciously and deliberately evaluate it, to see if it makes sense in this context.\u201dMcKinsey Quarterly interview with Nobel laureate Daniel Kahneman and psychologist Gary Klein<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/medium.com\/the-year-of-the-looking-glass\/addressing-executive-swoop-ins-71d5ea63a977\">Addressing executive swoop-ins<\/a><\/strong><br>\u201cDon\u2019t tell your team \u2018The boss wants us to do this, so I guess we have to do it\u2019.\u201dWritten by Julie Zhuo, VP Product Design at Facebook<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.strategy-business.com\/article\/10-Principles-of-Strategic-Leadership\">10 Principles of Strategic Leadership<\/a><\/strong><br>\u201cMost companies have leaders with the strong operational skills needed to maintain the status quo. But they face a critical deficit: They lack people in positions of power with the know-how, experience, and confidence required to tackle what management scientists call \u2018wicked problems\u2019.\u201dWritten by Jessica Leitch, David Lancefield, and Mark Dawson<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"just-for-fun\">Just for fun<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/www.ted.com\/talks\/carol_dweck_the_power_of_believing_that_you_can_improve\">The power of believing you can improve<\/a><\/strong><br>A TED talk by Carol Dweck on growth mindset \u2013 something that Ben Congleton, our Heartbeat guest, mentioned. Carol\u2019s talk has been watched almost 7 million times.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interview with Ben Congleton, CEO and founder of Olark. &#8211; Watch a young Steve Jobs explain why most professional managers are &#8220;bozos&#8221;. &#8211; Rebuilding Your Authority When Your Leadership Is Overstepped. &#8211; How To Improve Emotional Intelligence<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","filesize_raw":"","footnotes":""},"categories":[107],"tags":[109],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.1 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Newsletter Issue 12 - Canopy | Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/canopy.is\/blog\/2017\/12\/18\/newsletter-issue-12\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Newsletter Issue 12\" \/>\n<meta property=\"og:description\" content=\"Interview with Ben Congleton, CEO and founder of Olark. - Watch a young Steve Jobs explain why most professional managers are &quot;bozos&quot;. - Rebuilding Your Authority When Your Leadership Is Overstepped. - How To Improve Emotional Intelligence\" \/>\n<meta property=\"og:url\" content=\"https:\/\/canopy.is\/blog\/2017\/12\/18\/newsletter-issue-12\/\" \/>\n<meta property=\"og:site_name\" content=\"Canopy | Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/knowyourteamhq\" \/>\n<meta property=\"article:published_time\" content=\"2017-12-18T02:14:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-01T19:07:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/canopy.is\/blog\/wp-content\/uploads\/2018\/12\/1466e-1xps9mr83tlcddpy8lbbbag.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"463\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Claire Lew\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@clairejlew\" \/>\n<meta name=\"twitter:site\" content=\"@KnowYourTeamHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Claire Lew\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/canopy.is\/blog\/2017\/12\/18\/newsletter-issue-12\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/canopy.is\/blog\/2017\/12\/18\/newsletter-issue-12\/\"},\"author\":{\"name\":\"Claire Lew\",\"@id\":\"https:\/\/canopy.is\/blog\/#\/schema\/person\/94d1f9d2f817b329f35174edc7d4fa5f\"},\"headline\":\"Newsletter Issue 12\",\"datePublished\":\"2017-12-18T02:14:36+00:00\",\"dateModified\":\"2019-02-01T19:07:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/canopy.is\/blog\/2017\/12\/18\/newsletter-issue-12\/\"},\"wordCount\":524,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/canopy.is\/blog\/#organization\"},\"keywords\":[\"Newsletter\"],\"articleSection\":[\"Newsletter\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/canopy.is\/blog\/2017\/12\/18\/newsletter-issue-12\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/canopy.is\/blog\/2017\/12\/18\/newsletter-issue-12\/\",\"url\":\"https:\/\/canopy.is\/blog\/2017\/12\/18\/newsletter-issue-12\/\",\"name\":\"Newsletter Issue 12 - 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My mission in life is to help people become happier at work. 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