{"id":1689,"date":"2017-08-29T01:33:14","date_gmt":"2017-08-29T01:33:14","guid":{"rendered":"https:\/\/knowyourteam.com\/blog\/?p=1689"},"modified":"2019-02-01T19:08:20","modified_gmt":"2019-02-01T19:08:20","slug":"newsletter-issue-4","status":"publish","type":"post","link":"https:\/\/canopy.is\/blog\/2017\/08\/29\/newsletter-issue-4\/","title":{"rendered":"Newsletter Issue 4"},"content":{"rendered":"\n<p>Every few weeks we send a newsletter to our subscribers with the new content we have written, new episodes of our podcast, and other interesting links we\u2019ve found on the internet.<\/p>\n\n\n\n<p><a href=\"https:\/\/knowyourteam.com\/blog\/newsletter\">Subscribe to our Newsletter here.<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-chat-with-patrick-collison\">From The Heartbeat Podcast: Interview with Des Traynor, Co-founder of Intercom<\/h3>\n\n\n\n<p><a href=\"https:\/\/twitter.com\/destraynor\">Des Traynor<\/a>&nbsp;is the Co-Founder of&nbsp;<a href=\"http:\/\/intercom.com\/\">Intercom<\/a>. He is also one of my favorite people to talk about building a product and growing a company (with 350+ people, no less!). In our interview, Des shares 3 things he wishes he would\u2019ve learned earlier as a leader.<\/p>\n\n\n\n<figure><iframe src=\"https:\/\/www.youtube.com\/embed\/JVES5z_Mr3k\" allowfullscreen=\"\"><\/iframe><\/figure>\n\n\n\n<p><a href=\"https:\/\/blog.knowyourcompany.com\/watch-the-heartbeat-interview-%EF%B8%8F-with-des-traynor-co-founder-of-intercom-with-transcript-9f1a8f817856\">Transcript of the interview here<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"latest-leadership-reads\">Latest leadership reads<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/medium.com\/the-year-of-the-looking-glass\/receiving-feedback-9ed4daef018f\">Receiving Feedback<\/a><\/strong><br>\u201cI\u2019ve learned that the most valuable part isn\u2019t the assessment or even the written review itself, but the conversation about the future.\u201dWritten by Julie Zhuo, Product Design VP at Facebook<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.fastcompany.com\/40452255\/this-is-the-link-between-employee-motivation-and-their-managers-mental-state\">This Is The Link Between Employee Motivation And Their Manager\u2019s Mental State<\/a><\/strong><br>\u201cThe study [\u2026] found that a leader\u2019s focus, or mind-set, affects his or her own behavior, which in turn affects employees\u2019 motivation.\u201dWritten by Stephanie Vozza, Fast Company<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.theatlantic.com\/business\/archive\/2017\/03\/qa-hal-gregersen\/518460\/\">Being Quiet Is Part of Being a Good CEO<\/a><\/strong><br>\u201cWhat\u2019s intriguing is that even someone like Steve Jobs knew how to be quiet when he was on the hunt for new information.\u201dPublished in The Atlantic<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/qz.com\/1061410\/arianna-huffington-deletes-every-email-her-employees-receive-while-theyre-on-vacation\/\">Arianna Huffington deletes every email her employees receive while they\u2019re on vacation<\/a><\/strong><br>\u201cWhen an employee goes on vacation, all the emails they receive during that time are automatically deleted.\u201dPublished in Quartz<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/hbr.org\/2017\/08\/how-to-work-with-a-bad-listener\">How to Work with a Bad Listener<\/a><\/strong><br>\u201cWhether your colleagues interrupt you, ramble on, seem distracted, or are always waiting for their turn to talk, the impact is the same: You don\u2019t feel heard, and the chances for misunderstandings \u2014 and mistakes \u2014 rise.\u201dPublished in Harvard Business Review<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"favorite-reads\">Favorite reads<\/h3>\n\n\n\n<p><strong><a href=\"http:\/\/sethgodin.typepad.com\/seths_blog\/2011\/03\/seven-questions-for-leaders.html\">Seven questions for leaders<\/a><\/strong><br>\u201cHow often are you able to change your position?\u201dWritten by Seth Godin (this is one of my favorite Seth Godin pieces ever)<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.nytimes.com\/2016\/09\/04\/business\/ben-chestnut-of-mailchimp-learn-to-love-the-job-youve-got.html?mcubz=0\">Ben Chestnut of MailChimp: Learn to Love the Job You\u2019ve Got<\/a><\/strong><br>\u201cIt\u2019s a hard thing for a manager to talk about independence when their job is to manage a team. But I don\u2019t care if it\u2019s hard. It\u2019s a complicated concept, but you\u2019re not going to be creative unless you\u2019re recognized for your individuality.\u201dPublished in The New York Times<\/p>\n\n\n\n<p><strong><a href=\"http:\/\/www.mckinsey.com\/business-functions\/strategy-and-corporate-finance\/our-insights\/what-makes-a-ceo-exceptional\">What makes a CEO \u2018exceptional\u2019?<\/a><\/strong><br>\u201cExceptional CEOs are twice as likely to have been hired from outside the company.\u201dBy Michael Birshan, Thomas Meakin, and Kurt Strovink, McKinsey Quarterly<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.inc.com\/alison-green\/how-to-handle-chronic-complainers-on-your-staff.html\">How to Handle Chronic Complainers on Your Staff<\/a><\/strong><br>\u201cIt sounds like you\u2019re missing a key fact here: You are their boss.\u201dWritten by Allison Green, published in Inc<\/p>\n\n\n\n<p><strong><a href=\"http:\/\/firstround.com\/review\/This-is-Why-People-Leave-Your-Company\/\">This is Why People Leave Your Company<\/a><\/strong><br>\u201cA really good CEO thinks about the bigger picture and realizes people have lives outside of work. That\u2019s the number one way to prevent people from feeling like they might want to be somewhere else.\u201d\u201dPublished by First Round Review<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"just-for-fun\">Just for fun<\/h3>\n\n\n\n<p><strong><a href=\"https:\/\/www.washingtonpost.com\/news\/inspired-life\/wp\/2017\/04\/28\/prioritizing-these-three-things-will-improve-your-life-and-maybe-even-save-it\/?utm_term=.eaf83c3422ac\">Prioritizing these three things will improve your life \u2014 and maybe even save it<\/a><\/strong><br>Published in Washington Post (the title of this article is terrible, but the content is worthwhile)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interview with Des Traynor, Co-founder of Intercom. &#8211; Receiving Feedback. &#8211; Employee Motivation and Appreciation. &#8211; Being Quiet Is Part of Being a Good CEO<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","filesize_raw":"","footnotes":""},"categories":[107],"tags":[109],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.1 (Yoast SEO v22.4) - 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